If you are an employee, or you pay tax on a company pension through PAYE, you can use the new HMRC tracker service to check how long it will take HMRC to:
• pay your income tax refund
• reply to your general income tax enquiry
• provide a copy of individual information, such as your tax code or pay and tax details
• send you HMRC forms or stationery
Whilst as your agent we will normally use this tracker system on your behalf and for our mutual benefit, you can use it yourself where you have been in touch with HMRC direct.